Refund policy

INFORMATION ON RETURNS & EXCHANGES

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Currently, we are only able to accept exchanges on items that you received damaged.

WE DO NOT ACCEPT RETURNS.

We will happily replace new, unworn / unused items if they are damaged upon receipt of shipment. Item(s) must be returned in original condition with tags attached. However, we do not take returns or exchanges on items that you no longer like or otherwise do not want.

Upon receipt of your item, we will exchange the product. We’ll send you an email when our team has processed your exchange so you know it’s on the way. In the event we no longer carry the item or it is not in stock, we will issue store credit.

HOW TO MAKE AN EXCHANGE

Email info@MandDMercantile.com with your order number, damaged item you need to exchange, a picture of the damaged item and the reason for your request.
Our Customer Service Team will be in contact within 24 -48 hours of your email with instructions on how to process your request.

You can always contact us for any exchange question at info@MandDMercantile.com.

Exceptions / non-returnable items

Certain types of items cannot be exchanged/returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns/exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns/exchanges on sale items or gift cards.

NOTE: M&D Mercantile IS NOT RESPONSIBLE for missing or stolen packages